Cutting Pre-Surgical Delays from Months to Hours with an AI-Enabled Telehealth Platform
Industries
Healthcare, Digital Health
Tech & TOOLS
AWS CDK, AWS CodePipeline, ECS Clusters, RDS, Amazon MQ, AWS Comprehend, S3, AWS Transcribe, EC2
Teams & Services
AI, Design, Frontend Engineering, Backend Engineering, DevOps
milestones
—Online digital health portal designed and built from 0→1
—30% cost savings to the client
—Full HIPAA compliance
Industry
Healthcare
Digital Health
AI-Assisted Care
Tech & TOOLS
UI, Prototypes, Figma
Teams & Services
Product Strategy, UX/UI Design, Healthtech Research
milestones
Loka x Stanford Innovators Award, Clickable Prototype Delivered in 4 weeks
Lia Health cuts pre-surgical wait times from months to hours and provides AI-enhanced, evidence-based care to millions of potential patients throughout the entire surgical journey.
The situation
Lia is a digital health platform that supports the psychological wellbeing of surgical patients. By leveraging AI voice agents, virtual care coordinators and predictive algorithms, Lia streamlines the presurgical consultation process to enable a more positive surgical experience for patients, payers and providers alike.
The challenge
Millions of surgeries every year. Billions of dollars spent on pre-op evaluations. Endless administrative paperwork that stalls necessary, often life-saving procedures. The pre-op space is ripe for transformation, and Lia is making it happen.
Lia came to Loka for help in two distinct areas: They wanted to accelerate their market entry and needed to build AI-enhanced tools into a SaaS platform. The platform architecture had to be modular and scalable, allowing the core components to be reused or adapted for different clients with minimal changes.
The Solution:
Loka partnered with Lia to turn a complex, high-friction clinical workflow into a scalable, HIPAA compliant digital platform designed for real-world healthcare operations. The engagement began with a six-week Design Sprint to align clinical, technical and business stakeholders, ensuring the platform addressed real patient and provider needs before full-scale development began.
A Scalable Platform on AWS
With product direction clearly defined, Loka architected a cloud-native SaaS platform built for growth, reliability and regulatory rigor. The architecture prioritized performance, modularity and operational efficiency, allowing Lia to scale usage and onboard new customers without replatforming or unnecessary cost.
The Solution:
Loka partnered with Lia to turn a complex, high-friction clinical workflow into a scalable, HIPAA-compliant digital platform designed for real-world healthcare operations. The engagement began with a six-week Design Sprint to align clinical, technical and business stakeholders, ensuring the platform addressed real patient and provider needs before full-scale development began.
Operational Readiness
Loka emphasized automation and repeatability to help Lia move quickly without sacrificing stability or security. This foundation enables faster iteration, predictable releases and consistent environments--all critical requirements for healthcare organizations operating under strict compliance standards.
The Solution:
Loka partnered with Lia to turn a complex, high-friction clinical workflow into a scalable, HIPAA-compliant digital platform designed for real-world healthcare operations. The engagement began with a six-week Design Sprint to align clinical, technical and business stakeholders, ensuring the platform addressed real patient and provider needs before full-scale development began.
Secure AI & Data
The platform securely integrates patient data, clinical systems and AI-powered services to streamline pre-surgical workflows, reducing administrative burden while maintaining strict HIPAA compliance.
Project Results
Accelerated time to market by up to one year
Cut Lia’s costs by ~30% by using serverless technologies and infrastructure scaling based on usage
From 0 → 1: Loka designed and built a digital health portal for web and mobile entirely from scratch.
Cut patient pre-op administration from months to hours
Operated under HIPAA-compliant encryption standards to protect all personal health information
